Scott Volkswagen

Buying a new car at the end of the year can be a stressful experience, but I’m happy to say my recent purchase from Scott VW was as easy as could be. Our sales representative, Dennis Holley, was low pressured and extremely patient throughout the process. The car I traded in was a 2010 - and believe me, automotive technology has advanced by leaps and bounds since then! Dennis had his hands full bringing me up to date. He did so with humor and the insights of a seasoned professional. The entire showroom has a very cool vibe. There’s also an air of honesty and integrity coming from the back rooms - a great combination in an auto dealership. I highly recommend Scott VW.

I have been buying cars for myself and family for decades. This was definitely the best experience I have had. Selena Motta was the salesperson who helped me and my son (we were buying a car for him)-- there was no pressure; they were just helpful and wanted to help our son get his car. Although we got a discount, they also provided some additional services for us including new tires at no cost to us. I strongly recommend this dealership to those interested in VW.

I’ve been coming here for my VW repair since 2003, and I’ve never regretted it. They do a great job and are truly passionate about VWs. They’re the most knowledgeable dealership in RI and they have always solved my issues, even when the fix was difficult. I just got my car back from their collision center. It was just a fender bender, and my car looks new again. I expected my car to be repaired, but I wasn’t ready for the attention to detail they gave it. They shined my rims and even glued down a piece of molding that had been sticking up ever since I got my car. It was definitely worth the wait and drive. Thank you for taking such great care of my cars over the years. You guys are one of the reason I drive a Volkswagen.

Selena was absolutely fantastic. I was having an issue with another dealer - just delays and the same story for two weeks in trying to get the car I wanted. In literally 2-3 hours from asking Selena if she could help, she had located the exact car I wanted, had a swap in place with the out of state dealer, the date of delivery 2 days later, and I picked up the car 3 days later.

I have been looking for a specific model with a specific trim. One finally showed up. I don’t want to say the salespersons name because it’s not HIS fault. But anyway, the salesperson called me and told me the car showed up. I was excited. I called the following morning and asked if it was still there because it was well over an hour drive for me. I get there, I drive the car, and as soon as I get out of the car, the general manager walks by and says, “oh that car isn’t for sale anymore, I just now took a deposit over the phone for it”. Like, what? While I was on a test drive for a car I was literally about to purchase? What was the point of driving over an hour? Or better yet, what was the point of me getting a call to come in if that was going to happen? Last time I checked, you don’t sell a car up from somebody’s feet while they’re in the middle of a test drive. What a joke. I feel bad for the salesperson just as much as I feel bad for myself. Took away that guys commission, and a customer. I won’t be ever doing business with them.

The staff at Scott VW are excellent. I had an issue with my '18 GTI and the tech was able to diagnose the problem and replace all parts affected. All of the work completed was done under my current warranty. Scott VW stayed in contact with me and were able to give me an appropriate timeline and keep me updated as best they could. I have had interactions with other VW/Audi dealerships and none can compare to the care and customer service I was given here.